Refund and Cancellation Policy
Welcome to www.soulofayurveda.com (the “Website”), owned and operated by Sreekrishna Ayurveda. This Refund and Cancellation Policy outlines our guidelines for refunds and cancellations related to products and services purchased through our website.
Refunds
We aim to ensure your satisfaction with every purchase made on our website. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refund:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item to be eligible for a refund.
Incorrect Product Received: If you receive an incorrect product, please notify us within 3 days of receiving the item to be eligible for a refund.
Refund Process:
To request a refund, please follow these steps:
Contact our customer support team at [email protected] with your order number and details of the issue.
Our team will review your request and guide you on the next steps, which may include returning the product.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
Cancellations
Order Cancellation:
You may cancel an order within 24 hours of placing it. To cancel an order, please contact our customer support team immediately.
Refusal of Order:
We reserve the right to refuse or cancel any order for any reason, including inaccuracies or errors in product or pricing information.
Contact Us
If you have any questions regarding our Refund and Cancellation Policy, you may contact us at [Your Contact Information].
Changes to This Policy
This Refund and Cancellation Policy is effective as of 31st December 2024. We reserve the right to modify or update this policy at any time, so please review it frequently. Your continued use of the Website after changes signify your acceptance.